Sunday, December 2, 2012

LEGO builds a fan for life

10-year-old LEGO fanatic James Groccia, who has Asperger syndrome, saved up his money for two years to buy the building set of his dreams. Unfortunately, by that time it was discontinued. So in September, he wrote a letter to corporate headquarters asking if they had any left.

Two weeks later, he received a typical customer service response, explaining that they had to retire old sets to make way for new ones. But then, as if by a miracle, James received a mysterious box in the mail...

It came with this letter:

Dear James, 
We are always thrilled to hear from our LEGO fans! You truly have a passion and joy for LEGO. I am amazed at how many sets you have at only ten years old! I am a very big LEGO fan myself and enjoy some of the same sets you do. We received your letter here in Consumer Services and were very touched by your determination. 
The Emerald Night Train is a wonderful set, so we can understand why it is your dream to own it. I commend your willpower and patience to save money for over two years just to purchase this set. It is very evident that no other set could make you happier. We can understand how disappointing it must have been to find it had been discontinued. Due to your passion for LEGO and your heart-warming letter, we knew we had to go above and beyond to help make this a reality. 
We have located an Emerald Night Train for you, James, and included it in this package! I am sure you will enjoy building it and cherish your time playing with the train. We are excited to know that we could help make this dream come true for you! Now there will be no more sadness or disappointment when you think about it ...just happiness! 
We hope you will continue to love to build and create with LEGO. Fans like you are why we are so lucky as a company. Who knows, maybe you will be working for The LEGO Group one day! You certainly have the heart and passion for our bricks to do so! Happy building, James! 
MeganConsumer Services Advisor
Nicely done.

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