Showing posts with label ad agency. Show all posts
Showing posts with label ad agency. Show all posts

Wednesday, March 26, 2014

McDonald's Canada just goes ahead and shows you how to make Big Mac "special sauce"



I have heard of proprietary ad agency methodologies referred to as "secret sauce."

But when McDonald's starts showing you how to make a Big Mac in your own kitchen (two years ago!) you know the days of secrecy are over:



Why did they do it? McDonald's isn't worried that you could make a cheaper hamburger at home. They know that their customers either don't think they have the time to, can't be bothered, or are on the move. Plus, anyone can get a copycat recipe on the internet. They'd just rather pay someone else to make it, and to provide a trusted result with reliable service. The uniqueness of the product has fallen way down the priority scale.

They also want you to know that their processes and sourcing are transparent and solid.

I guess ad agencies should take note.




Tuesday, November 15, 2011

How not to handle agency self-promo #sapientnitro

Copyranter unearthed this example of what he called "the absolute worst ad agency self-promo ever" from Sapient Nitro. And thus the feeding frenzy began. And deservedly so, because if there's one thing ad people hate, it's other ad people without a healthy dose of ironic industry self-loathing.



Have you stopped fidgeting uncomfortably yet? It gets better.

AdFreak just reported that the agency started deleting mocking Facebook posts from their wall, and even banned a few users. This prompted one Twitterer to say,


Oh, dear lord.


I kind of felt sorry for them for the video, which showed a painful lack of cynical self-awareness. But the Facebook failure I have no sympathy for.

If you screw up in social media, you screw up in public. You own it. You laugh about it. (Or apologize gracefully) And you move on.

Otherwise...

Wednesday, May 18, 2011

Awesome (and unprovenanced) LEGO ad

My son is at this stage with basic LEGO, so the ad really hit me in my soft spot:

Via
If you know where this ad came from, and when (or if) it was published, please fill me in below.

Because imagination is why the battleship above is so much awesomer than this one. (new window)

More LEGO ads on WTM.

Thursday, May 5, 2011

Part ad, part film, all-Italian

Fellow Osocio blogger Tatjana Vukic shared this interesting piece of commercial cinema via Facebook.

It's a pretty steamy six-and-a-half minute romp starring Monica Bellucci, who moves effortlessly from saucy situation to saucy situation while showing off a number of underthings by Intimisssimi:



The copy at the opening says, "In the heart of very woman beats many hearts. This film is dedicated to every single one of them."

It's actually an ideal approach to branding a line of products with so much attachment to strong emotion and self-image. Like all fashion advertising, it plunges into a realm of fantasy rather than presenting the everyday reality of its target market, imbuing the brand with a mystery and allure.

What, you expected me to complain about the implicit sexism, or something? Naw, not this time.

I've lived in Italy, and sexuality and beauty in the media are perceived differently there. Advertising, especially fashion advertising, is understood to be artistic and surreal — not a template for living or a standard to live up to. (If the opposite were the case, they'd all look like they had just stepped out of the "I Hurt I am in fashion" photoblog.) This short-film-length ad is artistic enough to be watched as either.

Tuesday, January 5, 2010

The Agency of the Future



I've been daydreaming lately about what the future of my industry will look like.

Speculation is always laughable when you look back at it, but when you're looking forward it's still fun to imagine: What will the ad agency of 2020 be?

This is particularly interesting to me, because I think the seeds of the new species were planted more than 10 years ago, when stories started circulating about agencies abandoning the office structure for a virtual workplace of cell phones, laptops, and video conferencing. (My boss at the time, Bob Corrall at The Bytown Group, was seriously considering following suit.)

It didn't happen. But I don't think it's because the concept was wrong. Rather, the time was. Technology has a habit of outpacing people's ability to absorb change. People then (and to a large extent, now) still favoured face-to-face meetings over naked text or voice — or even the weird delays and wandering eyes of primitive Internet video conferencing.

Fast-forward to the new, and the fundamentals of the technology haven't changed – only improved. The real revolution has been a cultural one, as older people now cling to their PDAs as they once did to their cigarettes, and younger people live in a world where text messaging someone sitting next to you is not considered odd.

So, why do we still come to the office? Well, telecommuting is steadily rising where permitted. But once again cultural change moves slowly. Business owners like to see their workers at work. And I have to admit that there are some situations — like strategic or creative brainstorming — where you really need human interaction to be efficient.

So my vision of the agency of the future is less office, and more meeting place. It's where teams agree to get together to hash out ideas, and where the ideas get presented to clients. But deskwork? I think it will be for the home office.

And who will do this work? With the decline of massive mainstream media channels, traditional advertising is seen to be failing. I don't believe advertising is dead at all. It just needs to keep up.

For over 50 years, advertising has been driven by massive spending on mass media. The old rule of thumb for ad budgets is 20% for creative and production versus 80% for the media buy. You needed it if you were even going to be seen in primetime.

Well, it's time to think differently. Not only online and social media, but also the million-channel universe, video on demand and timeshifting, have made audiences much harder to find. To borrow a colleague's metaphor for attempted Facebook hookups, it's gone from machine-gunning a message to sharpshooting it.

Sure, there are still media placements to be bought, but they'll be way more targetted and economical — smart online ads and specialty media. What will be needed instead is a big investment in research, strategy, content and a good blend of paid/earned media planning... with maybe 20% left over for actually buying space.

Media departments will change. I see them becoming a hybrid of market research, media planning, and public/media relations. The emphasis will be on defining, finding, and reaching highly-targeted groups, rather than making massive buys. They do the intellectual legwork now. They just need to get paid what it's really worth, since commissions will dry up.

The good news for creatives is that when you have to earn people's attention (rather than buying it) great ideas will still win out. But rather than the old-school Copywriter/Art Director team, I see the next generation of Creatives being more like a sitcom writing team with the ability to design, lay out, and code their own work. Ad schools are already turning out multidisciplinarian graduates. Once we old folk can embrace a blurring of creative and executional roles, the world will be theirs.

I also see these future teams as independent units, maybe even contractors or hired guns. Right now, many teams specialize in specific brands or industries, as do agencies. I see these future teams specializing in target markets, able to speak to them credibly on any subject, and work for any agency or brand. They could be located anywhere, but would have to share a meta-culture with the audience. And agewise, probably a few years older than them so that they are insightful yet self-aware and capable of cultural leadership. (My anecdote on this is always that The Beatles were not technically Baby Boomers, but U2 are.)

Understanding of the brands and industries will be the job of Client Services, as always. But I see them being much more in the role of a Producer in the TV broadcast world, setting the course, lining up the players, performing project management miracles, and internalizing the creative product that they can present it to clients and defend it as their own. (This is a big part of my virtual office, which would mean Client Services people could operate independently in major markets for face-to-face meetings, and deal remotely with far-flung Creative Teams.)

Will this all happen? And when? I have no idea. But things have to change. This isn't all about social media, either. Media come and go, and the ones that work just work. I was reminded of this as I walked to Acart this morning — rather than driving a flying car or being sucked through a pneumatic tube — and saw rows of one of the oldest ad media, hoarding posters, catching my attention the way they always will.



Technology doesn't change us. It just opens up opportunities. It's up to us to take advantages of the right ones — at the right time, and in the right place.

Monday, January 4, 2010

Ten concepts that will be redefined in the Twenteens

Whether or not it is mathematically accurate, most of us consider 2010 to be the beginning of a new decade. And with such a break, naturally, come speculations as to what the next ten years are going to be all about.

I'm no futurist, but as a writer I'm interested in how words change their meanings over time. And more importantly, how the big ideas behind them catch up with social evolution.

Here are 10 terms that I think will mean something very different during this decade:


Shame

Even people of my generation are amazed at younger people's lack of what we would call "shame". Just yesterday, I was reading about how a brother, whose sister narced him out for keeping beer in his room, got his revenge by posting her "hookup list" on Facebook and tagging all the guys' names.

Sibling rivalry may be as old as the hills, but when you see this list and the reactions to it, you can see that we're dealing with a generation that doesn't blush. They get mad, sure. They get embarrassed. But I don't get the impression that this girl really felt shame at having written this list in the first place.

Is that wrong? Not necessarily. In fact, when these kids are running the world, I can't imagine what kind of sex scandal could unseat a political leader, since everyone will have done everything imaginable and shared it by then.


Old

Speaking of which, I'm getting old. Or at least, I should be. But one great thing about trailing the Baby Boomers is that they keep raising the bar. First 30 was the new 20. Then 40 was the new 30. 50 the new 40. 60 the new 50. Etc.

It's gotten to the point where I'm not really that concerned about turning 40 this year. As older friends and relatives have shown me, I never really need to grow old.

Here

I'd like to thank you, my dedicated reader, for being here. But where is "here"? I'm writing this in my office, and you could literally be anywhere in the world. This is nothing new, since telecommunication has always made some of this possible, but the ease and richness of it make us so much more present in each other's lives than ever before.

Online meetings, online games, online parties... people are getting together in places that don't actually exist. So at what point will we need a new word for "here" that means "no, like actually in the flesh (and actually paying attention rather than Blackberrying)".


Now

I think the concept of "Now" has also changed, and will continue to do so, in certain contexts. When I write an e-mail to an friend, and I ask "what are you doing now?" I might mean this year, or even since 1989. But when I see them on Facebook or Twitter, I see that they're trying to clean cat barf out of their carpet.

The immediacy in personal communication is risible, but in business it's downright infuriating. But I've already covered that one in another post.


Brand

Originally, a brand was an attempt to give human attributes to a company or product. Now it's gone full circle, and corporate branding techniques are being applied to people.

Way back in 2007, Fast Company said "Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me Inc. To be in business today, our most important job is to be head marketer for the brand called You."

So if a brand is a person, and a person is a brand, then... ?

Oh, forget it. My head hurts.


Conversation

Are we having a conversation right now? Not really. As far as I know I'm just talking at you (or nobody, for that matter). But we may get into one in the comments thread below.

What's interesting about online ideas exchange isn't just that we can have a little Twitter flamewar in almost real time — it's also that a conversation can play out over hours, days, or even weeks on a thread. And I can have several at a time without being rude.

I've actually caught myself recently stating that I had "had a conversation" with someone at over something important, when in fact we had just messaged each other a few times. Maybe that seems normal to you, but I'm still getting used to it.


Ownership

I was at a social media seminar last year where one participant raised concern about the idea of generating so much content for free: "How do I retain ownership of it, if it's out there for everyone to use as they see fit?"

The idea of ownership is changing — from collaborative authorship on Wikis, to hilarious copyright violations on YouTube.

This obviously bothers some owners of more valuable intellectual capital like U2's Bono, who actually went on record saying that ISPs should use Chinese-style policing of the Internet to stop illegal music sharing.

To some people, this might seem to make sense. But it goes against the ideals of Internet culture, and also seems petty coming from a millionaire rock star.

I'm not saying artists shouldn't have the right to protect, and profit from, their own work. I just don't know how they'll manage in a remixing, sharing online world.


Loyalty

This is more one I'd like to see change, rather than one that necessarily will. But the idea is that as people form more and varied connections with other people, they will stop being such all-or-nothing team players.

What I mean by that is that people will stop labelling themselves "liberal" or "conservative" or whatever, but will instead form loyal connections to the individual people and ideas that suit them best, while at the same time always be ready to change alliances if a person or thing lets them down. Think "cat loyalty" rather than "dog loyalty". I actually think that would make for a smarter, better world.


Responsibility

This is another of those old-school words that often gets misapplied in marketing and life. But I think you will see a new sort of responsibility continue to emerge in the next few years, where people can no longer feign ignorance about the impacts of their behaviours, and companies are answerable for their claims, practices, and supply chains.

At least I hope so.


Ad Agency

We've never really had ad agencies here in Ottawa. Because of the size of the market and the nature of the client base, most of us have evolved from design shops to a more integrated and strategic offering.

There have been times when I regretted not moving to a bigger market with "real" ad agencies, but not anymore. While I'm not ready to proclaim the post-advertising era quite yet, the long death of traditional mainstream media is brutalizing the old media commission model. At the same time, old ways of communicating are eroding as consumers just get their best tips from their extended network.

One of the great things about being at Acart is that we're constantly reinventing ourselves. Because we're always changing, we don't have to fear change.

So what will the Ad Agency of 2020 look like? Tune in for my next installment.

Wednesday, December 23, 2009

A Very Acart Christmas

If you're a client or partner of Acart Communications, you probably received our official Christmas e-card.

This is not it:



I wanted to let Change Marketing readers meet some of the people I'm fortunate enough to work with every day. They're a varied group, hailing from the four corners of the world, and they all celebrate the holidays in distinctive ways. But what unites us all is our love of the Christmas season.

I wanted this vid to be as real as possible, so I just brought my camera in on Monday and started walking around the office asking people the first Christmas-related question that popped into my mind. The result is a mosaic of real personalities, from Craig's head shake to Al's homespun tales of childhood in Friuli. A little amateur editing, and it's ready to go.

The cast, in order of appearance are:

Me (Intro)
Cindy, Production Artist (First Acart Xmas)
Mike, Controller (Lots of Xmas Ties)
Kevin, Media Planner/Buyer (Musical Tie)
Marco, Developer (Stocking)
Kate, Developer (Xmas Sweater)
Kerry, Art Director (Carol)
Kevin again
Colin, Production Designer (Xmas in the UK)
Julia, Amanda and Christine, Account Executives (Bestest BFFs)
Craig, Account Supervisor
Lynn, Production Manager (Best Age)
Christopher, Copywriter (Letter to Santa)
Leslie, Designer (First Xmas Memories)
Russel, Proposal Coordinator (Best Xmas Gift)
Sarah, Designer (What The Kids Asked For)
Jason, Manager of Digital Media (I Dunno)
Bernie, Receptionist (Xmas for Teens)
Mimi, Account Executive (Engaged Xmas)
Lara, Account Executive (Xmas on the Beach)
Chris, Senior Accountant (Réveillon)
Nat, Media Planner/Buyer (Xmas in NB)
Josee, Senior Production Artist (Xmas in Mauritius)
Javier, Art Director (Mexican/Belgian Xmas)
John, Senior Creative Director (Meat)
Vernon, Associate Creative Director (Hot Pot)
Linda, Director Finance and Admin. (Someone Else Cooking)
Perry, Art Director (Taking it Easy)
John, VP Client Services (Beverage)
Al, President (Fill Your Boots)
James, PC Tech (True Meaning of Xmas)
Me again
Al again

I didn't get everyone, due to illness, vacation and (to be honest) camera shyness. Some notable absences are Gill (Account Director) and Sue (Director of Consumer Marketing). But you get the idea.

Merry Christmas and Happy New Year, everyone. Change Marketing will return on January 4, 2010.

Wednesday, September 2, 2009

WWFTF?

I'm sure you've seen it by now. The DDB Brazil ad that got the WWF in trouble, even though they rejected it:



Headline: "The tsunami killed 100 times more people than 9/11. The planet is brutally powerful. Respect it. Preserve it."

According to Adfreak, WWF has said the ad was "never authorized or approved by any WWF person on the planet", DDB has apologized (in Portuguese), and the creative team has been terminated.

We all make bad creative judgements once in a while, especially with the need to stand out among media overload, but these missteps are usually corrected in the boardroom (or at last resort) by someone on the client end.

This ad, however, was submitted to the One Show — and even won an "award of merit". (Don't look for it now, though. It's gone.)

So the the work of a creative team in one corner of the world ends up making the whole industry look bad, just because they thought their concept was too good to go into exile in the spec portfolio. Thanks, guys. Just when we were starting to be hated a little less than lawyers.

Thursday, April 2, 2009

Taking the stairs because we care


We've all seen that episode of Mad Men where Don Draper gets his revenge on Roger Sterling by tricking him into walking up 23 flights of stairs after a multi-martini and oyster lunch. Yeah it was gross. But it inspired our latest agency fundraising challenge.

No, it's not oyster shucking or martini mixing (or even hitting on other people's spouses) it's the "Stairs for Chairs" fundraiser, next week (April 6 -9) at Acart.

Every few weeks, we adopt a new cause to support with time, money or work. After all, we're a Social Issues Marketing company. We care about people.

Next Monday, a number of us have pledged to avoid using the office elevator for a week to help raise money and awareness for Humanitarian Mobility International (HMI). Based in Ottawa, HMI provides mobility access and specialized equipment to victims of war and natural disasters around the world.

HMI’s operating budget relies completely on sponsors and donations. The money Acart raises will help HMI buy a trailer used to transport the wheelchairs to the warehouse.

HMI is focused on peacekeeping, post-war reconstruction and disaster relief. They work with medical centres and hospitals worldwide to help people with disabling injury or disease. They work with other organizations to refurbish mobility equipment such as wheelchairs. Currently, two members of HMI are in Beirut, ensuring wheelchairs arrive safely and are distributed to those who need them most.

Why the stairs? We often take our own mobility for granted, so we want to put our legs to work to remember how fortunate we are, and how we need to use those abilities to improve the mobility of those who don't have the luxury. The environmental and health benefits don't hurt, either.

Plus, in the interest of full disclosure, the Acart Building is only 6 storeys high. And we rarely drink Martinis at lunch.