According to Burger Business, McDonald’s was the key impetus behind this global initiative to provide food assistance to refugees and other displaced people by the United Nations’ World Food Programme (WFP) food-assistance wing.
McDonald’s funded this 30-second TV spot, by their agency TBWA. Liam Neeson is the VO.
The objective, according to McDonald's, is to "raise awareness of the refugee crisis; and encourage people to donate to the WFP to make a tangible difference.”
Other participants in the program are McCain Foods, Cargill, DreamWorks Animation, Facebook, MasterCard, OMD, Twitter, United Airlines... and Burger King.
Hunger is a root cause of human conflict, because people will do anything to ensure that they and their families can survive. In turn, conflict causes food insecurity, as crops are destroyed, farmers are displaced, and field-to-fork infrastructure is disrupted.
On a 2014 visit to Turkey, Pope Francis summarized the idea that the "war on terrorism" starts with fighting poverty and hunger in at-risk regions: "What is required is a concerted commitment on the part of all ... [to] enable resources to be directed, not to weaponry, but to the other noble battles worthy of man: the fight against hunger and sickness."
I wrote early yesterday about Burger King's brilliant PR coup for Peace One Day: A challenge to arch(es) rival McDonald's to build a combination of their two classic burgers as a symbol for peace.
The ploy worked, not just because it picked up endless press, but because the response from McDonald's was cold and patronizing.
But while the wording of the response was a PR failure, there are several reasons that McDonald's basically had to turn BK down.
1. When you're #1, you don't acknowledge competition
McDonald's has been faltering lately, but they still own the category of fast food burgers. By making this proposal to the Golden Arches, Burger King was putting the two brands of equal footing. This would be unacceptable to the traditional top dog brand strategy, which is to not acknowledge the competition. There might be some exceptions, but in general McDonald's expresses its #1 status by pretending it has no competitors, just as Coke doesn't talk about Pepsi. It's up to the competitors to take down the kind of the hill.
2. The McWhopper makes one seem better than the other.
Note the subtleties. BK didn't call the Big Mac/Whopper blend the "Big Whopper." That's because the very name Whopper is a reminder that the burger, introduced in 1957 (10 years before the Big Mac) is about "bigger."
Now look at the proposed burger:
The Big Mac upper half is dwarfed by the Whopper bottom half. This is a shot at the Big Mac brand.
Now, look at how the ingredients are described:
By using only one of the "two all beef patties" and 2/3 of the 3-layer bun, they almost yell out Wendy's old line of "Where's The Beef?" The Whopper ingredients, however, focus on fresh toppings and "flame grilled" patty.
3. Even the packaging is skewed
Who gets the most real estate on the box?
4. There's already been a "McWhopper"
Thirty years ago, McDonald's genuinely tried to imitate the Whopper with the utter failure of the McDLT.
I was only 15 at the time, but I distinctly recall referring to the obvious imitation as a "McWhopper." Maybe it was just me, but even the proposed mashup burger brought back memories of that disaster.
So, to accept this challenge as stated, McDonald's would have to first acknowledge Burger King as an equal rival, then deal with the various slights that BK made against their signature brand.
The stunt, which according to AdFreak was a collaborative effort between Y&R in New Zealand, Code & Theory, Alison Brod Public Relations, The David Agency, Rock Orange, Turner Duckworth and Horizon, was pure brilliance. It was also designed to "fail" in getting McDonald's onboard. However, I'm not sure that the agencies and the BK fold could have anticipated how poorly MCDonald's would fumble the response.
Regardless, it was a huge success in building up Burger King's cool, as well as making Peace One Day a topic of conversation.
This is awesome, and not just as a marketing coup.
Burger King today placed this full-page ad in the New York Times and Chicago Tribune, offering to collaborate with McDonald's on a "McWhopper" for Peace One Day.
Burger Business quotes Fernando Machado, Burger King SVP for Global Brand Management: “We’re being completely transparent with our approach because we want them to take this seriously,” Machado says. “It would be amazing if McDonald’s agrees to do this. Let’s make history and generate a lot of noise around Peace Day. If they say no, we’ll hopefully have, at the very least, raised much-needed financial support and consciousness for the great cause that is Peace One Day. And both are well worth the effort.”
I'm not surprised, but I'm still a little disappointed. It was a fun and clever ploy, however McDonald's countered coldly with a holier-than-thou attitude. In the end, though, I now know about Peace One Day. And yesterday, I did not. The bigger question is, what am I going to do about it?
It all started when a seafood restaurant in New Sydney, Nova Scotia, decided to let the town know that they are NOT child-friendly:
The local and social media outcry was immediate and effective, and the restaurant issued an apology.
I'm sure not everyone will agree with me, but I feel very strongly that children have a right to be in public spaces. Their parents have a responsibility to keep them from unnecessarily disrupting other people's peace-of-mind, but the really young ones — especially babies — often cry. Deal with it. You were one once, too.
It amazes me what a truly family-unfriendly society we are, when I visit countries where children are cherished by the society as a whole. It seems like a much healthier environment for them to grow up in.
Anyway, kudos to local Subway franchisee Kirk MacRae, who told CBC: "We've had a few [screaming kids] and hope to have a lot more, and don't have any issue with it whatsoever."
Insulting pizza is a big deal in Italy. Especially if you're an American fast food goliath.
Business Insider reports that the the Associazione Verace Pizza Napoletana (AVPN), representing the pizza chefs of Naples, the food's birthplace, are threatening to sue McDonald's for pizza defamation.
And it's all because of this ad:
You don't need to speak Italian to follow the story: Parents of a picky child are at a pizzeria, anxiously awaiting their child's choice from the menu. The waiter asks the boy what he wants, and he says "a Happy Meal." So the family leaves and takes him to McDonald's where he is happy.
The AVPN's VP is quoted in this imperfectly-translated statement:
Di porzio states that it is ignoble comparing two products very different from each other, especially if it is for discrediting those restaurants most loved by Italian families: pizzerias. Also, it is already well known that children love pizzas, especially for the taste. It is obvious that the American colossus is trying to discredit its main competitor, but speculating on children’s health is just too much. Furthermore, it is not the first time that Mc Donald attacks our culinary traditions, but this time we are willing to take some legal countermeasures.
North Americans may find it odd for pizzerias to attack burgers on nutritional standards, but only if they haven't had authentic Italian pizza. Unlike our doughy, salty and cheesy delivery versions, Italian pizze are all about fresh ingredients and restraint. Even though the dough is made from highly-refined flour, the Italian tradition of much stricter portion control makes the pizza less of a calorie bomb:
A standard margherita (with 250g of dough) has around 800Kcal, but children do not usually eat a whole pizza. So, if we reduce the size of a standard pizza and then we add a drink (without gas), we will reach 700Kcal per meal. A Happy meal has 600Kcal, which for a children are just too much. However, it is not about “how many Kcals there are per meal”, but it is a matter of “what kind of quality” they are! What kind of meat do they use to prepare their hamburgers and how many fats they have? What kind of oil do they use to prepare their potatos: colza oil? How much mayonnaise do they put on their hamburgers? And how about the preservatives contained in their bread? The true napolitan pizza, which is a product guaranteed by our international regulations, it is a “handcrafted” product which only uses selected raw materials, like mozzarella di bufala, fiordilatte, tomatos from Campania and extra virgin oil. In this way, pizzas results in a complete and balanced meal from a nutritional point of view. It is time for parents to control what their children eat: junk food might be ok if consumed now and then, but they should teach their children to eat clean everyday. They must. And eating clean means to follow the culinary culture offered by our wonderful Mediterranean Diet: it will supply parents with the right tools to choose among a great number of meals which are not only tasty and healthy but, above all, Italians.
If you're sensing a certain cultural pride here, you're not mistaken. McDonald's has only been in Italy since 1986, and its arrival in Rome's historic core was greeted with outrage. Designer Valentino even threatened legal action against his new neighbours over the smell:
According to Valentino, who this week began legal action aimed at closing the restaurant, which backs on to his Rome headquarters, the McDonald's created a ''significant and constant noise and an unbearable smell of fried food fouling the air.'' He has asked Italian magistrates to order it closed immediately on the ground that it is a nuisance.
McDonald's stayed, and expanded. Now, it can be found among the historic attractions of Venice, Florence, Milan, and —yes—Naples.
I live in Italy for several months-long stints in the 90s, and McDonald's by then had become a shibboleth for whether one was "cultured" or not. Since food is a massive part of Italy's many regional identities, the arrival of American fast food was bound to cause a reaction. In fact, that Roman McDonald's was the barbarian at the gates of Italian culture that caused Carlo Petrini to found the now-international Slow Food Movement.
There is a certain amount of pretentious Anti-Americanism in the AVPN complaint, but I can see why they are so upset. Defaming pizza in Italy (especially in Naples) is a really obtuse move by McDonald's marketers. Especially since the corporation has been trying so hard to adapt to the demand for more local foods elsewhere in Europe.
As brands struggle to stay relevant in the social era, we are seeing an increasing move into ads that address deeply emotional issues.
Here's he latest:
In KFC UK's case, it's the touching story of a boy in foster care growing up in a supportive environment (which includes being welcomed with a big bucket of fried chicken).
It's pretty intense, and it brought a tear to this cynical aging adman's eye. But it also raises some questions.
Parent Dish has reviewed some of the negative feedback on social media, and summarizes:
Those who dislike the ad have argued that the trauma a child experiences in an abusive and/or neglectful birth family, compounded by the anxiety of being taken into care, cannot be mended by a bucket of chicken, however finger-lickin' good it might be. They believe that KFC are suggesting their chicken fixes these things.
It also points to a change.org petition that accuses the ad of "it glorifies the care system with little to no thought having been given to the real children entering the care system who are traumatized and have been torn away from their families and everything they know."
Those words seem eerily familiar to me, as several years ago I worked on a foster care campaign for the Children's Aid Societies of Eastern Ontario and we ended up attracting the attention of people who object to the way state intervention on child abuse is conducted.
Back to KFC: Yes, they are exploiting a deeply emotional story that is very personal to many people to sell fried chicken. Just as Coca-Cola and McDonald's have done for generations.
One thing KFC did, to its credit, is to consult with longtime children's advocate Barnardo's to ensure the subject was approached with sensitivity.
Barnardo's spokesperson Gerry Tissier stated, "Barnardo's saw the KFC ad before it was aired. We recognise that it cannot fully convey the difficulties which children and young people face when moving into a new family. However, we believe it shows that foster and adoptive parents can and do make a real positive difference to a child's life. If it persuades more people to come forwards for a child who needs a family, that will only be a good thing."
That's a good point. Charities are turning more and more to private sector brands for sponsorship. The charity gets program, production, and media money, as well as exposure. The brand gets to bond with its audiences over a warmed heart or a good cry.
I found an interesting quote about the the changing nature of emotional marketing, from Leisha Roche, senior director of marketing for grocery brands at Kraft Canada. She talked about how the media environment is awash in personal stories and heartfelt appeals: “You’re not competing with other brands anymore. You’re competing with people,” she said.
The KFC ad made me feel like I had something in my eye. Which is good. I just never want to forget that I'm watching a fast food ad.
Chipotle dropped the gauntlet with its promise of more local, sustainable sources. McDonald's has tried to become more transparent about its farm-to-fork supply chain (especially in Canada and Australia). Also in Canada, an independent A&W promises "hormone-free" beef and chicken raised without antibiotics.
Now American chain Carl's Jr. (whose gratuitously sexed-up ads frequently feature here) is doing something really smart: They're offering their customers a choice.
According to Burger Business, Carl’s Jr. is ready to introduce the first “all-natural, no hormones, no antibiotics, no steroids, grass-fed, free-range beef patty” from any major quick-service (fast food) chain in the United States.
But they're not replacing their ordinary beef burgers, just offering the more natural beef as an upgrade:
“We’ve seen a growing demand for ‘cleaner,’ more natural food, particularly among Millennials, and we’re proud to be the first major fast-food chain to offer an all-natural beef patty burger on our menu. Millennials include our target of ‘Young Hungry Guys’ and they are much more concerned about what goes into their bodies than previous generations,” Brad Haley, chief marketing officer for Carl’s Jr., said in a statement announcing the new burger. “Whether you’re into more natural foods or not, it’s simply a damn good burger.”
Great news for people concerned about where their meat comes from, and how the animal lived. Now it's up to the restaurant's regulars to put their money where their mouths are.
Can you spot the differences between this ad, starring reality TV "daredevil" Bryan Spangler, and the burger chain's more typical ads?
Hint: He's fully dressed. But that's just the tip of the iceberg.
Does Mr. Spangler present himself to the viewer as a sexual object? Not really. He looks skeptically at he burger, eats it, then reclines manfully on his car as if he's getting a BJ.
St. Hubert, Quebec's popular greasy chicken chain, hit a sour note with many viewers as they poked fun at Chinese-Canadians in a recent ad:
Being tone-deaf when it comes to stereotypes is one thing. It just shows marketers being out of touch with modern multiculturalism. When this happens, you learn from it. You acknowledge fault, offer a sincere apology, and move on having learned an important lesson.
What you do not do is issue a defensive non-apology (via CBC):
“We truly apologize if this television advertisement has offended or insulted you. At no time did we want to portray the Chinese community in a negative way, and we don't believe that we have done so.
We simply wanted to show the impact that our new offer has on the competition. We chose a Chinese restaurant because there are hundreds in Quebec. This is not a question of stereotyping as it is in fact, a reality.
Furthermore, the actors who played in the advertisement agreed to do so good-heartedly and knowingly, without ever feeling exploited, insulted or ridiculed.
Thank you for your understanding and again, we are sorry you felt that this advertisement was demeaning to the Asian community.”
This was in response to Montreal citizen Cathy Wong, who sent a complaint letter to St. Hub, and later articulated her position to the local media:
“The ad irritates me because the storyline is based on a false competition between Chinese restaurants and local product, and uses stereotypes from a minority group to brand St-Hubert’s products as cool and funny... “It is not a negative stereotype, but because the fact that there are so [few] Chinese on TV and every time that they go on TV, we see them in cliché roles, and those stereotypes are extremely lazy or reductive and they’re repeated constantly. They’re so deeply rooted in popular culture that we actually use them as punchlines to sell, and that’s exactly what bothers me about this publicity.”
In other words, it's lazy creative that is insulting to both the Chinese-Canadian community and to our collective intelligence as a modern, diverse society.
The Chinese Canadian National Council and the Centre for Research-Action on Race Relations plan to submit a formal complaint to St-Hubert,asking the company to pull the ad and issue a real apology.
Meanwhile, we ad people can hang our heads in shame over the thought of how little social progress we've made as an industry:
I doubt there's one popular internet photo meme that doesn't get turned into an ad campaign. In this case, it's "Food Fails" — pictures of really pathetic dishes shared on Tumblr, Instagram or elsewhere (Two of my favourites are Dimly Lit Meals for One, and the stomach-churning Cooking For Bae.)
This campaign by Artplan, Brazil, is sort-of funny. But personally, I find the execution lacks finesse. Why not just show the resulting dish, the Domino's logo, and a phone number to order?
Adland's Kid Sleepy shared this dumb little attention-getter from Seattle with the comment, "Ads like this are designed only to shock. but that's the funny thing about shocks. The shock wears off quickly.. And shock value in terms of advertising equals a dingleberry."
I don't care much about the blasphemy, but is that cheese on that burger? It's Passover for God's sake! At least let Yeshua Ben Yosef eat kosher.
So, Taco Bell is offering breakfast in the United States now. Should McDonald's be worried? As the undisputed gods of the fast food breakfast, McD should, by all accounts, ignore all challengers — at least in public.
At least, those were the ironclad Rule of Marketing we were taught: The #1 brand in a category never acknowledges the competition. Coke, for example, pretends Pepsi doesn't exist, so that Pepsi has to spend all its efforts comparing itself to Coke.
Fast food was pretty much the same: McDonald's just IS, while Burger King, Wendy's and the others spend advertising dollars basically reminding you that they aren't on top.
Taco Bell's ad, above, is no exception. (And not a new approach, either.) So did McDonald's just chuckle softly to itself, and go swimming in a room full of Egg McMuffin revenue?
Is this a foolhardy brand strategy deviation by a rogue social media team, or is McDonald's really going to start validating its competition now? Is it yet another marketing rule we need to rewrite?
I have heard of proprietary ad agency methodologies referred to as "secret sauce."
But when McDonald's starts showing you how to make a Big Mac in your own kitchen (two years ago!) you know the days of secrecy are over:
Why did they do it? McDonald's isn't worried that you could make a cheaper hamburger at home. They know that their customers either don't think they have the time to, can't be bothered, or are on the move. Plus, anyone can get a copycat recipe on the internet. They'd just rather pay someone else to make it, and to provide a trusted result with reliable service. The uniqueness of the product has fallen way down the priority scale.
They also want you to know that their processes and sourcing are transparent and solid.
As ad controversies go, this one's pretty harmless. The Laredo Sun reports that Dallas-based pizza chain Pizza Patrón is upsetting people (and generating massive earned media) by naming their extra-spicy pie after a common Mexican expression — "La Chingona" — which is politely translated as "the badass".
Those of you with even a passing knowledge of Mexican Spanish slang will, however, note that "chingo"and its derivatives tend to be used as a Hispanic version of "fuck". The context is not always sexual, however, as in when we say "bad motherfucker". Which might be a more honest translation of this pizza's name, from what I can tell.
Swearing in another language (even in a country like the United States that pretends it's still unilingual) is a risky yet potentially fruitful strategy. On the one hand, older Mexican-Americans could be offended by it, and the FCC could even potentially fine the advertiser. (Which is why Spanish radio stations refuse to air the product ads uncensored.) On the other hand, the youth market could be quite drawn to such badassery.
I'm pretty sure the latter will be the case, and the advertiser isn't budging. Andrew Gamm, brand director for Pizza Patrón, told Pizza Marketplace, "When the Real Academia Española, the world's foremost authority on the Spanish language, defines 'chingón' as a very positive characteristic, it makes us feel confident in our position and in our decision to move forward without apology."
Aldo Quevedo, principal/creative director for Richards/Lerma, says the controversy north of the Mexican border is really a matter of cultural ignorance:
"In Mexico, people make fun of everything: pop culture, international events and even catastrophes. We are used to it and nobody really gets offended. We have thicker skin and there's a reason for that. That's why it's more shocking to me that the name is being censored here in the U.S.," he said. "I understand that the name of the product could be controversial. But really, after you try it you will understand that it's the best descriptor. To me, it's the only name that fits: La Ch!#gona."
Remember the least appetizing burger ad of 2013? The Australian burger chain, Goodtime Burgers, showed a burger patty and fixings wedged in a model's "buns." No, really.
According to Mumbrella, after the ad was ruled "degrading" by Australia's Advertising Standards Authority, Goodtime Burgers issued this sexist non-apology:
To those who may have been offended by our sensory arousing advertising experience in the last issue of THE BEAST, please accept this formal apology. Our point was not to disturb, but to simply introduce the erotic combination of our moist & juicy burger patties and our soft and smooth buns to the beautiful people of Bondi. We guarantee you will remember this burger the next morning. Our food is sexy, stimulating, juicy and made-to-order. So, if for some reason our last ad left you thinking beyond the burger and onto the onto the buns, sadly you have missed the mark. The point of our ad was to entice your senses, tastebuds to be exact!Yes, we are about the beach.Yes, we are about the buns.Yes, we are about having fun.And Yes, we are about great food at great prices.However, to cram all that information into one advert would be cheap, crass and in your face. We are sorry for many things, but there is one thing for certain, we are not sorry for having a GoodTime :)
The "apology" ad generated more complaints to the ASA, but they ruled “that the text in conjunction with the image gives a humorous content which in the Board’s view did not amount to an image which is exploitative and degrading.”
Looks pretty obnoxious to me. But then again, so does a good percentage of the advertising out there that hides behind "it's all in good fun" cynical appropriation of women's sexuality.
While exploiting women's sexuality to sell fast food is nothing new for Carl's Jr./Hardee's, there are some things else worth mentioning in this one:
That's 2014 Sports Illustrated Swimsuit Issue cover model Nina Agdal and her Charbroiled Atlantic Cod Fish Sandwich.
Atlantic cod is a problematic fish. Once a staple of northern Atlantic nations, the cod population has collapsed on the North American side. The European population, with the exception of "the northeast Arctic, Iceland, Baltic and Celtic Sea" is considered overfished. Fortunately, this source quotes Hardee's (CJ's eastern counterpart) saying that their fish "comes from 100 percent sustainable fisheries in the Icelandic Exclusive Economic Zone."
That's a relief. But there's another interesting backstory to this promotion. Apparently, the reason you see so many fish burgers promoted in the late winter is because of Lent. From Ash Wednesday to Easter Eve, many pious Christians (especially Catholics) symbolically fast by giving up meat and other rich foods. Fish, which was not considered "meat" in the Middle Ages, became the go-to protein during this several-week abstinence.
Think this is an obscure motivation for a fast food marketing program? Here's a Time Magazine article from last year:
McDonald’s isn’t the only quick-serve chain that’s chosen the early part of the calendar year to launch a big fish initiative. This week, Carl’s Jr. and Hardee’s introduced the Charbroiled Atlantic Cod Fish Sandwich at all locations around the country. The company announced the new sandwich was aimed directly at consumers tweaking their diets during Lent, and also folks concerned about eating more healthfully in the new year:
“For almost half-a-century, whenever fast food customers wanted to get a fish sandwich during Lent, they had one choice: fried,” said Brad Haley, chief marketing officer for Carl’s Jr. and Hardee’s. “With our new Charbroiled Atlantic Cod Fish Sandwich, we’ve changed all that. For the first time in the industry, our guests can get a premium-quality fish sandwich that tastes great and is lower in calories because we charbroil it just like we do our burgers.”
Piety, abstinence, sexual voyeurism, and dieting. It all makes sense together. At least, in the United States it does.
The ad features Fernanda Romero posing provocatively for the camera, showing off cleavage, and fellating a sausage. You've been warned.
Someone claiming to be Ms. Romero took to Reddit yesterday, saying:
Howdy Howdy! I am Fernanda Romero, an actress (recent films include Ghost Team One and Mission Park). I just appeared in a Carls Jr ad that sadly didn't air on the Superbowl.
"Sadly"? The video was roundly panned by Redditors, who suspected a Carl's Jr. PR stunt. According to Perez Hilton, however, Carl's Jr. has stated, "They say imitation is the sincerest form of flattery. But, we had nothing to do with this spoof ad."
It's definitely high budget, and is pretty close to what they've already done:
Whether it's gonzo marketing for burgers, or someone else's bid for fame, I'm sure it will play out pretty soon. Not that this is great for women in media either way.